Terms of Service

Effective date: 22 July 2026

These Terms of Service govern your use of the MyDiri platform, operated by Hikmah Vision Sdn. Bhd. (200601015941 / 735693-T). Please read them carefully before using our services.

1. Acceptance & Eligibility

By accessing or using MyDiri, you agree to be bound by these Terms. You must be at least 18 years old, or use the platform with the consent of a parent or legal guardian. If you do not agree to these Terms, please do not use our platform.

2. Our Service

MyDiri provides mental health screening and triage tools across 9 domains (including the Minda-9 and AST), wellbeing features for registered users, psycho-education content, and an AI companion, "Loomi". For cases that require professional support, MyDiri provides a referral hand-off only — the delivery of therapy services is outside the scope of this platform.

3. Medical Disclaimer

MyDiri is not a substitute for professional medical advice, diagnosis, or treatment. The screening tools provided on this platform (including the Minda-9, AST, and others) are for educational and self-awareness purposes only. Always seek the advice of your physician or other qualified mental health provider with any questions you may have regarding a medical condition.

4. User Accounts

Taking a screening requires a free account; sign-in is passwordless via an email one-time code (OTP) or magic link. Crisis and emergency resources remain accessible without signing in. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it.

5. Payments

Screening and triage are free (a free account is required to take a screening). The full detailed report (including clinical scores and Loomi psycho-education) is charged at RM15 + SST per report generation; each new report requires a new payment. There is no subscription for individual (B2C) users. Business (B2B) accounts are billed per completed screening cycle against a prepaid plan or credit terms. Due to the nature of digital services delivered immediately, payments are generally non-refundable except where required by law.

6. Acceptable Use

You agree to use MyDiri only for lawful purposes and not to misuse, disrupt, or attempt to gain unauthorised access to the platform or to other users' data.

7. Intellectual Property

All content, designs, clinical instruments, and software on MyDiri are the property of Hikmah Vision Sdn. Bhd. or its licensors, and are protected by intellectual property laws. You may not copy, distribute, or reuse them without written permission.

8. AI Guidance (Loomi)

Insights and responses generated by our AI companion, Loomi, are subject to safety guardrails that prevent diagnostic claims, medication recommendations, or discouraging you from seeking professional help. AI responses are for support and self-awareness only, not medical advice.

9. Emergency Situations

If you are in immediate danger or experiencing a medical or mental health emergency, please contact local emergency services immediately (e.g., 999 in Malaysia) or reach out to crisis hotlines such as Talian Kasih (15999).

10. Limitation of Liability

MyDiri and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use or inability to use the platform or the guidance provided by Loomi.

11. Indemnification

You agree to indemnify, defend, and hold harmless MyDiri, Hikmah Vision Sdn. Bhd., and their respective officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use or misuse of the platform; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any content or information you submit, post, or transmit through the platform. This indemnity is subject to the Limitation of Liability in Section 10.

12. Governing Law

These Terms are governed by the laws of Malaysia, and you agree to submit to the exclusive jurisdiction of the Malaysian courts.

13. Changes & Contact

We may update these Terms from time to time; continued use constitutes acceptance of the updated Terms. For any questions, contact us at support@mydiri.com.